# CrumpTech — Full Details > Full-service managed IT for small and mid-size businesses. Your IT. Fully Managed. Entirely Stress-Free. CrumpTech is a managed service provider (MSP) based in Verona, Wisconsin. We provide outsourced IT departments for small and mid-size businesses (5-200 employees) who need enterprise-grade technology without the overhead of building an internal IT team. --- ## Managed IT Services (16 services) ### 24/7 IT Help Desk Support When something breaks, you need help fast — not a phone tree. Our help desk gives your team direct access to real technicians who speak plain English, not jargon. 24-hour average resolution time. - Remote troubleshooting & resolution - Plain-language communication - Ticket tracking & status updates - Escalation management - URL: https://crump.tech/services#help-desk ### Cybersecurity & Compliance Layered firewalls, endpoint protection, and encrypted backups. We help meet HIPAA, PCI-DSS, and other compliance requirements. - Firewall management - Endpoint protection (antivirus, EDR) - Encrypted backup solutions - HIPAA & PCI-DSS compliance support - Security awareness training - Threat monitoring & response - URL: https://crump.tech/services#cybersecurity ### Cloud Solutions & Licensing Microsoft 365, Adobe Creative Cloud management. We handle setup, migration, user management, and license optimization so you're not overpaying. - Microsoft 365 setup & management - Adobe Creative Cloud licensing - Cloud migration planning - User provisioning & offboarding - License optimization & cost control - URL: https://crump.tech/services#cloud ### Network Design & Optimization Wired and wireless network design specializing in Ubiquiti infrastructure. No dead zones or bottlenecks. - Network design & architecture - Ubiquiti wireless deployment - Performance monitoring & tuning - VPN & remote access setup - Network security hardening - URL: https://crump.tech/services#network ### Data Backup & Disaster Recovery Automated backup solutions with offsite and cloud copies. Tested recovery procedures for ransomware, hardware failure, or accidental deletion. - Automated daily backups - Offsite & cloud redundancy - Disaster recovery planning - Regular recovery testing - Rapid restoration - URL: https://crump.tech/services#backup ### Hardware & Software Procurement Vendor-neutral recommendations based on business fit. Research, purchasing, setup, and deployment. - Vendor-neutral recommendations - Volume purchasing & cost savings - Hardware setup & deployment - Software installation & configuration - Asset lifecycle management - URL: https://crump.tech/services#procurement ### Strategic IT Consulting IT roadmaps, technology audits, and strategic planning aligned to business goals. - Technology audits & assessments - IT roadmap development - Budget planning & forecasting - Vendor evaluation & selection - Digital transformation guidance - URL: https://crump.tech/services#consulting ### Industry-Specific Solutions Tailored IT for industries with unique compliance rules, specialized software, and specific workflows. - Education technology solutions - Manufacturing systems support - Healthcare IT & HIPAA compliance - Retail POS & inventory systems - Legal practice management - Accounting firm technology - URL: https://crump.tech/services#industry ### Co-Managed IT For companies with internal IT staff who need backup. Overflow support, after-hours coverage, specialized expertise. - Overflow & after-hours support - Specialized expertise on demand - Shared ticketing & documentation - Security monitoring & patch management - Vacation & leave coverage - Scalable — dial up or down as needed - URL: https://crump.tech/services#co-managed ### vCIO & IT Leadership Executive-level IT strategy without hiring a full-time CIO. Dedicated technology advisor for roadmaps, vendor management, and business alignment. - Dedicated virtual CIO advisor - IT roadmap & budget planning - Vendor evaluation & management - Technology governance & policy - Quarterly business reviews - Board & leadership presentations - URL: https://crump.tech/services#vcio ### Managed AI Solutions Safe adoption of AI tools like Microsoft Copilot and ChatGPT with proper data governance, user training, and measurable ROI. - Microsoft Copilot deployment & training - AI readiness assessment - Data governance & security policies - Workflow automation with AI - Employee training & adoption programs - ROI tracking & optimization - URL: https://crump.tech/services#ai ### Compliance & Regulatory Readiness Built-in compliance for regulated industries. Gap assessments, policy development, technical controls, ongoing monitoring. - HIPAA compliance for healthcare - SOC 2 readiness & documentation - PCI-DSS for payment processing - CMMC for defense contractors - Gap assessments & remediation plans - Ongoing compliance monitoring - URL: https://crump.tech/services#compliance ### IT Onboarding & Offboarding Full employee IT lifecycle: day-one provisioning, account setup, device deployment, and secure offboarding with audit trails. - Day-one laptop & software setup - Email & application provisioning - Access control & permissions setup - Secure offboarding & account revocation - Device recovery & data wiping - Audit trail & compliance documentation - URL: https://crump.tech/services#onboarding ### Cyber Insurance Support Implement the controls insurers require to qualify for better coverage at lower premiums. - Insurance application support - MFA & access control implementation - EDR & endpoint protection - Incident response planning - Security posture documentation - Premium reduction strategies - URL: https://crump.tech/services#cyber-insurance ### Business Intelligence & Reporting Dashboards and reporting that pull data together into clear, actionable views. - Custom dashboards & KPI tracking - Data integration across systems - Automated reporting & alerts - Microsoft Power BI setup - Sales & operations analytics - Executive summary reports - URL: https://crump.tech/services#business-intelligence ### Device Fleet Management Manage every laptop, desktop, phone, and tablet from a single pane of glass. - Centralized device inventory - Automated OS & software patching - Security policy enforcement - Remote lock & wipe capability - Jamf (Apple) & Intune (Windows) management - Device lifecycle & refresh planning - URL: https://crump.tech/services#fleet-management --- ## Marketing & Web Services (4 services) ### IT Consultation Security architecture review covering policy, people, process, preventative controls, and detective controls. - URL: https://crump.tech/services#it-consultation ### Google Ads PPC Highly focused paid search campaigns with professional optimization and conversion tracking. - URL: https://crump.tech/services#google-ads ### Online Marketing & SEO Proven methodology: Discovery, Auditing, Strategy, Execution, Measurement. - URL: https://crump.tech/services#seo ### Website Design Top-notch, affordable WordPress and custom websites. Mobile-responsive, SEO-optimized. - URL: https://crump.tech/services#website --- ## Pricing Plans ### Starter — $1,250/month (up to 5 users) - Remote IT Support - Ticket Tracking & Customer Support - Email Support - Computer Patch Management - Basic 24/7 Monitoring ### Pro — $2,500/month (up to 15 users) - Everything in Starter - Cybersecurity Suite - Cloud Management (M365, Adobe) - Quarterly IT Reviews - Priority Support (4hr response) - Basic Backup & Recovery ### Custom — Contact for pricing (15+ users) - Everything in Pro - Full Managed IT - vCIO & Strategic Planning - Compliance Management - Custom Integrations - Dedicated Account Team - 24/7 Emergency Support All plans are month-to-month. No long-term contracts required. --- ## Technology Partners - Microsoft — Microsoft 365, Azure, Copilot - Google — Google Workspace, Google Ads - NinjaOne — Remote monitoring & management - Kaseya — IT automation & management - Adobe — Creative Cloud licensing - Ubiquiti — Enterprise networking & wireless - Jamf — Apple device management --- ## Company CrumpTech was founded by Brad Crump, CEO & IT Strategist with 30+ years in technology. Based in Verona, Wisconsin, serving businesses nationwide. We also build CrumpCRM (https://crumpcrm.com) — an all-in-one business platform replacing CRM, helpdesk, project management, invoicing, team chat, and more for small-to-mid-size businesses. ### Values - Reliability: Proactive monitoring, fast response times, fewer surprises and less downtime. - Transparency: No jargon, no hidden fees, no surprises. Plain English always. - Partnership: An extension of your team, not just a vendor. Technology recommendations that move your business forward. --- ## FAQ Q: What does "fully managed IT" mean? A: We handle everything — monitoring, maintenance, security, support, and planning. We're your IT department. Q: How quickly can we get started? A: Most clients are fully onboarded within 1-2 weeks. Q: What's your response time? A: 24-hour average resolution. Critical issues (server down, security breach) get immediate attention. Q: Do we need a long-term contract? A: No. Month-to-month plans. Most clients stay for years because the service is great. Q: What if we already have some IT infrastructure? A: We audit what you have, keep what works, improve or replace what doesn't. Q: Can you support remote and hybrid teams? A: Yes. VPNs, cloud-based tools, remote access solutions, and security policies for office, home, or road. Q: What industries do you specialize in? A: Education, manufacturing, healthcare, retail, law firms, accounting firms — but our services work for any SMB. --- ## Contact - Phone: (888) 811-3380 - Email: info@crump.tech - Book a Call: https://crump.tech/contact ## Site Pages - Homepage: https://crump.tech/ - Services: https://crump.tech/services - Pricing: https://crump.tech/pricing - About: https://crump.tech/about - FAQ: https://crump.tech/faq - Contact: https://crump.tech/contact - Sitemap: https://crump.tech/sitemap.xml